General Ordering
How do I place an order?
Orders can be placed directly through our online store or by contacting our sales team for bulk or specialized procurement.
Can I request a quote for large or custom orders?
Yes. For bulk orders or specific procurement needs, you can request a custom quote via our contact page or email us directly at sales@swissbay.co.za.
Do you have a minimum order quantity (MOQ)?
MOQ varies depending on the product. Single units are available for most items, but some consumables and packaging materials may have bulk order requirements.
Shipping & Delivery
Where do you deliver?
We deliver throughout South Africa. For international orders or remote areas, please contact us for delivery options.
How long will my order take to arrive?
Standard delivery takes 2–5 business days, depending on location and stock levels. Custom or bulk orders may require more time.
Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking number via email or SMS.
Payment & Invoicing
What payment methods do you accept?
We accept EFT, credit/debit cards, SnapScan, PayFast, and purchase orders (on approved accounts).
Will I receive a VAT invoice?
Yes. A VAT-compliant invoice is automatically generated after payment and emailed to you.
Product Information
Are your PPE products SABS or CE certified?
Yes. All PPE products are certified according to industry standards and compliance requirements, including SABS, CE, or ISO where applicable.
Can I get technical specifications or safety data sheets (SDS)?
Yes. Product datasheets and safety certifications are available on request or listed under each product page when applicable.
Are your packaging products eco-friendly?
Yes. Our hospitality and packaging range includes compostable, biodegradable, and recyclable options that align with sustainable practices.
Procurement & Consulting Services
Can Swissbay source products not listed on the site?
Absolutely. We specialize in custom procurement — if you don’t see it online, we’ll source it for you through our trusted supply chain.
Returns & Support
What is your return policy?
We accept returns for defective or incorrect items within 7 days of delivery. Products must be unused and in original packaging.
How do I contact customer support?
Email: [support@swissbay.co.za]
Phone: [Your contact number]
WhatsApp: [WhatsApp business number]
Contact Form: [Link to page]